RETURNS & REFUNDS POLICY

Last updated: November 2025

1. Our Promise

We want you to love your purchase. If you are not satisfied, we offer an easy, free-of-charge 7-day return policy, applicable within the UK only. We will send you a prepaid return label upon request.

2. Eligibility for Returns

To qualify:

• The item must be unused, in the original packaging, with all tags intact.
• The return must be sent back within 7 days of delivery (UK only).

Returns outside this window may be refused.

3. Items That Cannot Be Returned

• Used products
• Items without original packaging
• Items damaged after delivery
• Sale items

4. Refunds

• Refunds are issued to your original payment method
• Processing time: 3–7 working days
• Shipping fees (if charged) are non-refundable

6. Exchanges

We currently do not offer exchanges (refund only).

7. Damaged or Incorrect Items

• Contact us within 48 hours of delivery
• Provide photos of the issue
• We will replace or refund the item at no cost to you

9. How to Start a Return

To initiate a return, email us at: info@itsroop.com

Please include:

• Order number
• Reason for return
• Photos (if applicable)

We will send step-by-step instructions along with the prepaid return label.

10. Contact Us

📧 Email: info@itsroop.com